Shipping & Delivery Policy

At The Lucent Brand, we are committed to getting your order to you as quickly, safely, and affordably as possible. Please read below to understand how we handle shipping and delivery.

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1. Order Processing

• All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

• You will receive a second notification when your order has been shipped, along with tracking information (where applicable).

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2. Shipping Rates & Delivery Estimates

We currently ship to customers within the United Kingdom and selected international destinations.

Note: Delays may occasionally occur due to high demand, postal service issues, or customs processing (for international orders).

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3. Free Shipping

We offer free standard shipping on all UK orders over £50.
No promo code required—discount will apply automatically at checkout.

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4. Tracking Your Order

If your order includes tracking, you will receive a tracking number by email once your package ships. You can use this number to track your order on the carrier’s website.

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5. Delivery Issues

If you have not received your order after the estimated delivery time:

• Double-check your shipping address.

• Contact your local post office or courier service.

• Reach out to us at Joytraceme23@gmail.com with your order number for support.

We are not responsible for:

• Orders delayed due to incorrect shipping details provided by the customer

• Packages lost by courier services (although we will assist in resolving such issues)

• Customs duties or taxes for international orders

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6. Local Pickup (Coming Soon)

We are working to introduce a local pickup option in select areas. Stay tuned via our newsletter or follow us on social media for updates.

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7. Contact

If you have any questions about shipping or delivery, please email us at:
Joytraceme23@gmail.com
Website: https://thelucentbrand.co.uk